Backcountry: Your Go-To Outdoor Gear Destination with Expert Service

Discover Backcountry: Outdoor Gear with a Passionate Edge

Backcountry, founded in 1996 and headquartered in Utah, has grown into a leading online and in-store retailer of outdoor clothing, gear, and accessories. Known for high-quality products and a passionate community, they serve a wide range of adventurers—from hikers and mountain bikers to skiers and campfire enthusiasts.

What Makes Backcountry Stand Out

Expert-Led Shopping with Gearheads

“Gearheads” are the heart of Backcountry’s customer experience—outdoor enthusiasts who offer advice through personalized communication. Their mission is to guide customers toward gear that matches their adventures.

Blending Online Convenience with Real-World Experience

Backcountry combines its powerful e-commerce platform with physical stores in key locations such as Utah, Colorado, California, Washington DC, and Chicago—offering in-person guidance, custom bike builds, and destination-based expertise.

Wide Range of Premium Gear

From industry favorites to niche brands, Backcountry offers gear for everything outdoors—camping, climbing, winter sports, mountain biking, and wellness accessories. They also produce a line of private brand products.

A Brand in Transition

In 2024, Backcountry was acquired by CSC Generation, joining a portfolio of digitally-focused retail brands. They also acquired value retailer Level Nine Sports, blending customer-focused service with broader pricing options.

What Real Users Are Saying

High Credibility & Long-Term Presence

Reviewers consistently affirm Backcountry’s legitimacy and reliability, with special praise for selection and expert customer support.

Mixed Customer Feedback

While many love the fast service and gear variety, some buyers report difficulties with order fulfillment, shipping delays, and complex returns.

Pros & Cons at a Glance

Pros

• Extensive gear range for multiple outdoor activities

• Knowledgeable, helpful customer support from passionate staff

• Online convenience paired with local in-store expertise

• Trusted, long-established brand with high trust scores

Potential Drawbacks

• Some users experience service hiccups like delivery or return challenges

• As a large brand, they’re not always the lowest in price

Smart Tips for Backcountry Shoppers

• Ask the Gearheads for personalized recommendations before buying

• Compare private labels with premium brands for value and performance

• Check stock and return policies before big commitments

• Shop bundles and seasonal deals for the best value

Final Thoughts

Backcountry brings together curation, expertise, and adventure. With decades of experience, rich product selection, and expert-driven customer care—both online and offline—it’s a trusted source for outdoor enthusiasts. Ideal for anyone wanting quality gear backed by real passion and solid support.